Customer Service

Our Commitment to you

Our customers are very important to us, so wewantbikes.com always strives to provide you with the highest level of service and customer care. However, sometimes things go wrong and we may fall short of our usually high standards.

What to do if you have a complaint

Should you need to make a complaint, you can do so by contacting us by telephone, email, or letter to:

wewantbikes.com

Cottage Street Mill

Cottage Street

Macclesfield

SK11 8DZ

Telephone: 0330 445 1030

Email: complaints@wewantbikes.com

How we will handle your complaint

Whether your complaint is made in writing or verbally, it will be referred to the Compliance Team where one of our Complaint Investigators, will investigate and respond to your complaint.

We will:

  • Acknowledge your complaint as soon as possible, within a maximum of 5 days
  • Independently investigate your complaint as soon as possible, within a maximum of 8 weeks

Provide a final response letter as soon as possible, within a maximum of 8 weeks

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