Our Commitment to you
Our customers are very important to us, so wewantbikes.com always strives to provide you with the highest level of service and customer care. However, sometimes things go wrong and we may fall short of our usually high standards.
What to do if you have a complaint
Should you need to make a complaint, you can do so by contacting us by telephone, email, or letter to:
Cottage Street Mill
Telephone: 0330 445 1030
How we will handle your complaint
Whether your complaint is made in writing or verbally, it will be referred to the Compliance Team where one of our Complaint Investigators, will investigate and respond to your complaint.
- Acknowledge your complaint as soon as possible, within a maximum of 5 days
- Independently investigate your complaint as soon as possible, within a maximum of 8 weeks
Provide a final response letter as soon as possible, within a maximum of 8 weeks